TURISTIATI, A. T.; IRAWAN, F.; NURFAIZAL, Y. Organizational Communication Strategy of Menantea Purwokerto in Handling Customer Complaints Through Digital Media. Jurnal Pewarta Indonesia, [S. l.], v. 5, n. 2, p. 142–159, 2023. DOI: 10.25008/jpi.v5i2.143. Disponível em: http://www.pewarta.org/index.php/JPI/article/view/143. Acesso em: 10 nov. 2025.